Specialist Triage Assessment and Referral Team (START)


Specialist Triage Assessment and Referral Team (START) provides a single point of access into Adult Mental Health Services (aged 16+).

What we do

The services provide assessment, triage and sign posting for new referrals into services.

Primary Mental Health Services provide brief psychological therapy for people suffering from common mental health problems, e.g. depression, anxiety and panic disorder. People are normally seen within GP surgeries or community settings. Therapies can be offered via face to face, telephone or online therapy.

The team can offer support in a number of ways. Depending on your needs these may include:

  • Guided self-help focuses on empowering people to make changes at a pace that suits you
  • Counselling to help address difficult life events and problems you may experience in relationships
  • Cognitive Behavioural Therapy (CBT) is a talking treatment that looks at how thoughts affect emotions whilst helping you to identify goals
  • Access to a range of other professionals, for example Occupational Therapists, Nurses and Psychologists
  • Signposting to put you in contact with other services that can offer you help and support

How to access the service

Specialist Triage Assessment and Referral Team (START) accepts all referrals for Adult Mental Health Services, referrals are screened and assesed by Nurse Assessors and referred to the most appropriate service or therapeutic intervention. Referrals to the service can be made by GPs, practice nurses, health visitors, and other health professionals, statutory and non-statutory services. Self-referrals are also accepted.

Referrals for IAPT (Improving Access to Psychological Therapies) are accepted for patients presenting with common mental health problems, including depression, stress, anxiety, panic, obsessive compulsive disorder and sleep problems.

Referrals are accepted for counselling to help address difficult life events and problems you may experience in relationships.

How to contact us:


Specialist Triage Assessment and Referral Team (START) Tel: 01282 657116
Specialist Triage Assessment and Referral Team (START) Fax: 01282 429644
Email: eastlancashirementalhealthspa@lancashirecare.nhs.uk

Fylde & Wyre

We are based at:

Mountcroft Resource Centre
Albert Street

Tel: 01253 655943 (Monday to Friday 9am to 5pm. Outside these hours is voicemail.)
Fax: 01253 651892

Step 2 Psychological Wellbeing Practitioners (1:1 and Groups), Step 3 Counsellors and Step 3 Health Improvement Teams work out of a variety of health locations and GP surgeries in the Fylde & Wyre Area. Step 2 Groups also occasionally run out of other community locations subject to service need.


We are an Outpatient Service offering appointments to people living in the community. Some of our practitioners are able to provide clinics in GP Surgeries in Lancaster and Morecambe.

We are based at:

Victoria House

Thornton Road

Tel: 01524 400445


Face to face appointments are usually offered at a patient’s GP surgery. Some appointments are offered at Bickerstaffe House, Ormskirk & District General Hospital. Appointments can also be conducted over the telephone.

We are based at:

Bickerstaffe House
Ormskirk & District General Hospital
Wigan Road
L39 2JW

Tel: 01695 684356
Fax: 01695 684399
E-mail: lcn-tr.wlpcmht@nhs.net

Chorley & South Ribble

Pathways MHRC
St Aidan’s Road
Bamber Bridge
01772 676068

They also see people at:

Oakfield Unit                    
Chorley Hospital
Preston Road

Tel: 01257 245896

West Paddock
PR25 1HR


The Start Team Preston
West Strand House
Block C West Strand
Ashton on Ribble

Tel: 01772 647024


Useful Links:

Self Help Material
Patient Information Leaflets


Involvement and experience